Customer Support

For any assistance with your benefits, the primary resource is the YourTexasBenefits.com website. Here, you can log in to manage your benefits, apply for new benefits, or update your information.

It’s designed to be user-friendly and is the first place you should visit for any queries or needs related to your benefits.

Telephone Support

Recognizing the importance of easy and direct communication, YourTexasBenefits offers telephone support for those who prefer or require verbal assistance.

You can dial 2-1-1 for any help related to your benefits. This service aims to provide immediate assistance and guidance for any questions or issues you might encounter.

No Need for Office Visits

YourTexasBenefits emphasizes the convenience of telephone interviews over in-person visits. In most cases, applicants for benefits do not need to come to the office for an interview.

This approach not only saves time but also makes the process more accessible to everyone, regardless of their location or mobility.

Office Locator

If you still prefer or need to visit an office, you can easily find the nearest location by visiting YourTexasBenefits.com and selecting “Find an office”.

This feature is designed to help you locate the closest office efficiently, ensuring you can receive in-person assistance when necessary.

Complaints and Additional Help

In the event of any complaints or if you require additional assistance, YourTexasBenefits has set up specific channels to address these concerns.

You can dial 2-1-1 or 1-877-541-7905 to report any issues with your benefits. For further assistance, you can:

• Visit the Ombudsman’s website for detailed support.
• Call the toll-free number 1-877-787-8999 for direct assistance.

Comprehensive Support System

YourTexasBenefits is supported by the Health and Human Services Commission (HHSC), which comprises five different agencies managing Texas’ health and human system.

This comprehensive support system ensures that all your needs and concerns are addressed efficiently and effectively.

Commitment to Excellence

YourTexasBenefits is committed to providing the best and most efficient customer support. Whether you’re facing an issue or just have a question, the customer support team is ready to assist without hesitation.

They strive to resolve every issue promptly, ensuring you can continue to enjoy the benefits you rely on.

Remember, YourTexasBenefits is here to support you every step of the way. Whether through their online portal, telephone support, or in-person assistance, they are dedicated to resolving your issues and ensuring your experience is as smooth and beneficial as possible.