The Lone Star Card is Texas’s Electronic Benefit Transfer (EBT) card, a system used to deliver Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) benefits to eligible recipients.
The card functions like a debit card, allowing beneficiaries to purchase food and other necessities at authorized retailers and withdraw cash benefits at approved ATMs.
The card is issued and managed by the Texas Health and Human Services Commission (HHSC) in partnership with JP Morgan Chase.
- 1 Qualifications for a Lone Star Card
- 2 How to Apply for a Lone Star Card
- 3 Using the Lone Star Card
- 4 Managing and Securing Your Card
- 5 Additional Benefits of the Lone Star Card
- 6 Security and Support
- 7 FAQs – People Also Ask
- 7.1 How do I check my Texas EBT balance?
- 7.2 How do I withdraw money from my Lone Star Card in Texas?
- 7.3 How long does it take to get a Lone Star Card in the mail?
- 7.4 Can I use my Lone Star Card in other states?
- 7.5 What should I do if my Lone Star Card is lost or stolen?
- 7.6 Are there any fees for using the Lone Star Card?
Qualifications for a Lone Star Card
Eligibility for a Lone Star Card is determined through an application process with the HHSC. Those who qualify for TANF or SNAP benefits can receive their Lone Star Card either from their local HHSC benefit office or via mail.
To qualify for a Lone Star Card, applicants must meet specific criteria such as income requirements and citizenship status.
How to Apply for a Lone Star Card
Applicants can apply for the Lone Star Card through the Texas Health and Human Services Commission (HHSC) by completing an online application, calling the HHSC, or visiting a local office.
The application process involves providing detailed information about household income, expenses, and members.
Using the Lone Star Card
Making Purchases
The Lone Star Card can be used at any store that accepts SNAP benefits. Users can purchase eligible food items, including fruits, vegetables, meat, dairy products, and more.
For TANF recipients, the card can also be used to buy non-food items and to withdraw cash from ATMs.
Checking the Balance
Cardholders can check their Lone Star Card balance online, by phone, or by keeping track of receipts, which typically show the remaining balance after each transaction.
Managing and Securing Your Card
Lost or Stolen Cards
If the Lone Star Card is lost or stolen, it’s crucial to report it immediately to prevent unauthorized use. The card will be deactivated, and a replacement card will be issued.
PIN Security
Cardholders are advised to choose a secure Personal Identification Number (PIN) and to keep it confidential to protect against unauthorized transactions.
If a PIN is forgotten or compromised, it can be changed by calling the Lone Star Card customer service number.
Additional Benefits of the Lone Star Card
Apart from providing access to SNAP and TANF benefits, the Lone Star Card also offers other benefits for cardholders. These include:
- Discounts and free admissions at select museums and cultural institutions in Texas
- Free or discounted public transportation in some cities
- Discounted cell phone plans for low-income individuals
- Discounts on energy bills through the Texas Low-Income Home Energy Assistance Program (LIHEAP)
Security and Support
The Texas HHS emphasizes the importance of using official channels for managing and inquiring about Lone Star Card benefits to avoid security and fraud risks.
Beneficiaries are advised against using third-party websites or apps for checking their card balance or activity. For assistance, the Lone Star Help Desk is available at 800-777-7328.
FAQs – People Also Ask
How do I check my Texas EBT balance?
To check your Texas EBT balance, you can use the Your Texas Benefits mobile app, visit YourTexasBenefits.com, or call the Lone Star Help Desk at 800-777-7328. Ensure you have your card number and PIN ready for verification.
How do I withdraw money from my Lone Star Card in Texas?
Cash withdrawals with your Lone Star Card can be made at authorized ATMs or point-of-sale terminals. Enter your PIN and select the withdrawal amount, keeping in mind any transaction limits or fees.
How long does it take to get a Lone Star Card in the mail?
After approval, it typically takes 7-10 business days to receive your Lone Star Card in the mail. If you haven’t received it within this timeframe, contact your local Health and Human Services Commission (HHSC) office for assistance.
Can I use my Lone Star Card in other states?
Yes, the Lone Star Card can be used in other states at stores that accept EBT cards. This feature ensures you have access to your benefits even when traveling outside Texas.
What should I do if my Lone Star Card is lost or stolen?
Immediately call the Lone Star Help Desk at 800-777-7328 to report a lost or stolen card. They will deactivate your current card and issue a replacement to prevent unauthorized use.
Are there any fees for using the Lone Star Card?
There are no fees for purchasing food with your Lone Star Card. However, if you withdraw cash from an ATM, there may be transaction fees. Always check for fee disclosures at the ATM.