FAQs

Do you have questions about your Texas benefits? We’ve got answers! Here are some frequently asked questions about YourTexasBenefits and the services provided by the state of Texas.

How do I apply for benefits online?

You can apply for benefits online by visiting the Your Texas Benefits website and clicking on the “Apply for Benefits” option. Follow the instructions to complete and submit your application. You can also apply in person at a local benefits office or by phone.

What types of benefits can I apply for online?

You can apply for a variety of benefits through YourTexasBenefits, including SNAP (food assistance), Medicaid, TANF (cash assistance), CHIP (children’s health insurance), and healthcare coverage for individuals with disabilities.

You may also be able to apply for other benefits and services through the website, depending on your eligibility.

What should I do if I forgot my password?

If you’ve forgotten your password, go to the login page and click on the “Forgot Password” link. You will be prompted to enter your email address or username to receive instructions on how to reset your password.

How can I send files to Your Texas Benefits?

Files can be sent through the Your Texas Benefits website. After logging in, navigate to the “Manage” section and select “Send Files.” Follow the prompts to upload and submit your documents securely.

How do I renew my benefits?

To renew your benefits, log in to your account on the Your Texas Benefits website and select the “Renew Benefits” option. You will need to review your information, update any changes, and submit the renewal application.

What should I do if there are changes to my case?

If there are changes to your case, such as a change in income, address, or family size, you should report these changes as soon as possible. Log in to your account and select “Report Changes” to update your information.

How can I troubleshoot login issues?

If you’re experiencing login issues, ensure that you’re using the correct username and password. Also, check if your browser is up-to-date and try clearing your browser’s cache and cookies. If the problem persists, contact customer support for assistance.

Where can I find an office near me?

To find an office near you, visit the Your Texas Benefits website and select “Find an Office.” You can search by zip code or city to find the nearest office location and its contact information.

How do I contact the Health and Human Services (HHS)?

You can contact HHS by visiting the “Contact HHS” section on the Your Texas Benefits website. There, you will find various contact options, including phone numbers and mailing addresses. You can also submit a question or concern through the online form provided.

Additionally, you can call the HHS customer service number listed on the back of your benefits card for immediate assistance. HHS representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time to assist with any questions or concerns you may have about your benefits.

Are there resources available for individuals with disabilities?

Yes, YourTexasBenefits offers various resources and services for individuals with disabilities, such as healthcare coverage and support services. You can learn more about these options by visiting the “Individuals with Disabilities” section on the website or by contacting HHS directly.

Additionally, there are organizations and advocacy groups within Texas that offer support and resources for individuals with disabilities.

What if I have a complaint about my benefits?

If you have a complaint about your benefits, you can submit it through the Your Texas Benefits website under the “Contact Us” section. You can also reach out to HHS directly by phone or mail.

Additionally, you have the right to request a fair hearing if you disagree with any decisions made regarding your benefits.

Can I manage my benefits on my mobile device?

Yes, Your Texas Benefits has a mobile app available for download on both Apple

and Android devices. You can use the app to check your benefits, report changes, and renew your benefits. Please note that not all features of the website are available on the mobile app.

In addition to these FAQs, there is a wealth of information available on the Your Texas Benefits website to help you understand and manage your benefits. From learning about different benefit programs to finding resources in your